PhilHealth Offices: LHIOs, Express and Head Office
Philippine Health Insurance Corporation · online services
Quick answer
PhilHealth publishes a Directory of Offices covering Regional Offices, Local Health Insurance Offices, Business Centers and PhilHealth Express Branches, each with a street address, landline and its own philhealth.gov.ph email. The head office is at the Citystate Centre, 709 Shaw Boulevard, Pasig City, on (02) 8662-2588.
Last verified
Where these figures come from
About these figures: the numbers below come from PhilHealth's official published sources: PhilHealth | Directory of Offices (https://www.philhealth.gov.ph/about_us/directory/, retrieved 2026-09-01); PhilHealth | Circular No. 2026-0011, Coverage of Self-Paying Members Under the UHC Act (https://www.philhealth.gov.ph/circulars/2026/PC2026-0011.pdf, retrieved 2026-09-01); PhilHealth | Online Services (https://www.philhealth.gov.ph/services/, retrieved 2026-09-01). Agencies change fees and rates without notice, so confirm with PhilHealth before you rely on them. Last verified: 2026-09-01.
PhilHealth runs a four-tier office network and publishes every site with its own phone number and email address. That last detail matters: you can usually email the specific office rather than a national inbox.
The four office types
| Type | What the directory covers |
|---|---|
| Regional Offices | One per PhilHealth Regional Office, coded PRO |
| Local Health Insurance Offices (LHIOs) | The workhorse tier, where records are updated |
| Business Centers | Listed in the same directory |
| PhilHealth Express Branches | Listed in the same directory |
Head office
| Detail | |
|---|---|
| Address | Citystate Centre, 709 Shaw Boulevard, Pasig City |
| Landline | (02) 8662-2588 |
| Website | www.philhealth.gov.ph |
What a directory entry looks like
Three worked examples, exactly as PhilHealth publishes them.
| Office | Address | Contact |
|---|---|---|
| PRO I, Dagupan, Regional Office | Akia Building, Old De Venecia Highway, Dagupan City, Pangasinan | (075) 515-1111, region1@philhealth.gov.ph |
| LHIO Ilocos Norte | Ground Floor, Valdez Building A, Valdez Center, Barangay 1, San Francisco, San Nicolas, Ilocos Norte | (077) 600-0482, laoag.pro1@philhealth.gov.ph |
| LHIO La Union | G/F CSI The City Mall Inc., Barangay Biday, San Fernando City, La Union | (072) 607-7162, launion.pro1@philhealth.gov.ph |
Note the email convention: an LHIO address is generally the locality plus its
regional office, as in launion.pro1@philhealth.gov.ph.
What an office does that the portal cannot
| Task | Where |
|---|---|
| Record updating | Any LHIO, or the Member Portal |
| Remitting premiums on an SPA | Any LHIO or Accredited Collecting Agent, nationwide or abroad |
| Transacting through a representative | With 1 valid government ID with photo of the member and 1 of the representative |
| A financial capacity assessment | Referral to a DSWD or LGU social worker, or any licensed social worker |
The self-paying rules cover the SPA.
What you can do instead of visiting
| Service | What PhilHealth says it does |
|---|---|
| Member Portal | Access records, contributions and the MDR; pay premiums online; view or print the MDR; select a YAKAP Clinic |
| Electronic Group Enrollment System | Registration and billing of organized groups |
| Case Rates Search | Information on PhilHealth benefit packages |
| Claims Eligibility Checking | Lets providers check benefit availment eligibility |
| EPRS, with ePOAF | Lets employers remit premium contributions online |
| Electronic Collection Reporting System | Accredited collecting agents submit daily RF2 reports |
| SPA Generator | Generates a Statement of Premium Account |
The member portal guide and the employer guide cover those.
Before you go
| Figure | |
|---|---|
| Premium rate | 5.0% of monthly income |
| Minimum monthly premium | ₱500.00 |
| Maximum monthly premium | ₱5,000.00 |
| Income floor | ₱10,000.00 |
| Income ceiling | ₱100,000.00 |
| Annual settlement deadline | December 31 |
| Grace period | To January 31 |
| Interest cap after that | 1.5%, compounded monthly |
| Overseas claim filing window | 180 days from discharge |
| Lifetime membership | 120 monthly contributions plus an age condition of 60 years |
Other agencies’ contact points
| Agency | Channel | Where it is covered |
|---|---|---|
| SSS | Hotline 1455 | SSS branches and hotline |
| Pag-IBIG | 8-724-4244, spelled 8-Pag-IBIG | Pag-IBIG branches and hotline |
| PhilSys | 1388 | National ID registration |
| PSA Serbilis | 8:00 AM to 5:00 PM, Monday to Friday | PSA helpline |
| BIR | (02) 8538-3200 | TIN registration |
| DFA authentication | (02) 8834 4000 loc 7765-67 | Apostille and red ribbon |
What you would be paying or settling
| Monthly income | Monthly premium | Quarterly | Annually |
|---|---|---|---|
| ₱10,000.00 and below | ₱500.00 | ₱1,500.00 | ₱6,000.00 |
| ₱20,000.00 | ₱1,000.00 | ₱3,000.00 | ₱12,000.00 |
| ₱30,000.00 | ₱1,500.00 | ₱4,500.00 | ₱18,000.00 |
| ₱50,000.00 | ₱2,500.00 | ₱7,500.00 | ₱30,000.00 |
| ₱100,000.00 and above | ₱5,000.00 | ₱15,000.00 | ₱60,000.00 |
The contribution table has the full ladder and the rate history from 2019 to 2025.
Documents an office visit usually needs
| Document | Published fee | Where it is covered |
|---|---|---|
| PSA birth certificate, viewable online copy | ₱130.00, valid 60 days | PSA birth certificate |
| PSA marriage certificate | ₱130.00 | PSA marriage certificate |
| PSA CENOMAR | ₱185.00 | PSA CENOMAR |
| A correction under RA 9048 | ₱1,000.00, or ₱3,000.00 for a change of first name | PSA correction of name |
| BIR TIN Card, first issue | Free; ₱100.00 to replace | TIN ID |
| Philippine passport, regular | ₱950.00 | New passport |
| NBI clearance | ₱160.00 including the ₱30.00 e-payment fee | NBI clearance requirements |
| LTO driver’s licence renewal | ₱585.00 | Driver’s licence renewal |
What this page does not cover
PhilHealth does not publish, on the pages read for this guide, office opening hours, a national hotline number, the total count of offices by type, a searchable branch locator with distance, or which services each office type performs as distinct from the others. None of those are stated here, and the Directory of Offices is the live list.
Related
The MDR guide covers what you go to an LHIO to update. The payment guide covers paying there, and the member portal guide the alternative.
Frequently asked questions
- What kinds of PhilHealth office are there?
- Four, per PhilHealth's Directory of Offices: Regional Offices, Local Health Insurance Offices, Business Centers and PhilHealth Express Branches.
- Where is the head office?
- The Citystate Centre, 709 Shaw Boulevard, Pasig City, on (02) 8662-2588. That address and number appear on PhilHealth's own circular letterhead.
- What can I do at an LHIO?
- Record updating may be done through any Local Health Insurance Office. LHIOs are also one of the two published channels for remitting premium contributions on presentation of a Statement of Premium Account, the other being an Accredited Collecting Agent.
- Does each office have its own contact?
- Yes. Each directory entry carries a street address, a landline and its own philhealth.gov.ph email address. For example PRO I Dagupan Regional Office at Akia Building, Old De Venecia Highway, Dagupan City, Pangasinan on (075) 515-1111 and region1@philhealth.gov.ph.
- Can I pay my premiums at an office abroad?
- PhilHealth states premium contributions can be remitted on presentation of the SPA through any Local Health Insurance Office or Accredited Collecting Agent nationwide or abroad, and separately that contributions can be paid to all accredited collecting agents both local and overseas.
- What can I do without visiting?
- PhilHealth publishes a Member Portal, an Electronic Group Enrollment System, Case Rates Search, Claims Eligibility Checking, the Electronic Premium Remittance System with ePOAF, the Electronic Collection Reporting System and an SPA Generator.
- What if I cannot afford my premiums?
- PhilHealth's published route is a referral to the social worker of the DSWD or the concerned LGU where the member resides, or a medical or any licensed social worker, to undergo an assessment of financial capacity.
- What do I bring if someone transacts for me?
- One valid government-issued identification card with photo of the member, and one of the representative.