SSS Hotline 1455 and the Branch Network
Social Security System · online services
Quick answer
The SSS hotline is 1455, with usssaptayo@sss.gov.ph for email and the main office at the SSS Main Building, East Avenue, Diliman, Quezon City. OFWs have a dedicated section on ofw.relations@sss.gov.ph, and SSS runs 32 foreign offices plus an SSS-DMW branch in Mandaluyong.
Last verified
Where these figures come from
About these figures: the numbers below come from SSS's official published sources: Social Security System | Contact Us (https://www.sss.gov.ph/contact-us/, retrieved 2026-08-31); Social Security System | Overseas Filipino Workers (OFWs) (https://www.sss.gov.ph/ofw-member/, retrieved 2026-08-31); Social Security System | Citizen's Charter 2026 (1st Edition, External Services) (https://www.sss.gov.ph/wp-content/uploads/2026/07/2026-SSS-Citizens-Charter-1st-Edition-External-Services.pdf, retrieved 2026-08-31). Agencies change fees and rates without notice, so confirm with SSS before you rely on them. Last verified: 2026-08-31.
SSS has one number most people need and several they do not know exist. This page lists what SSS publishes, and which channel actually fits which problem.
The main channels
| Channel | Detail |
|---|---|
| Hotline | 1455 |
| usssaptayo@sss.gov.ph | |
| Main office | SSS Main Building, East Avenue, Diliman, Quezon City |
The OFW channels
| Channel | Detail |
|---|---|
| OFW Contact Services Section email | ofw.relations@sss.gov.ph |
| Landlines | (+632) 8364-7796, (+632) 8364-7798 |
| Landline with locals | (+632) 8709-7198 locals 1655 and 1656 |
| Globe mobile, call and text | +63 977 804-8668 |
| Smart mobile, call and text | +63 998 847-4092 |
| SSS-DMW branch office | DMW Building, Ortigas Avenue corner EDSA, Mandaluyong City, Blas F. Ople Building, +63 (02) 87261679 |
The SSS-DMW branch exists to handle OFW transactions before deployment, which is the same trip as an OEC.
The 32 foreign offices
| Region | Count | Offices |
|---|---|---|
| Asia | 9 | Brunei, Hong Kong, Japan, Kaohsiung, Kuala Lumpur, Macau, Singapore, South Korea, Taipei |
| Americas | 6 | Calgary, Los Angeles, New York, San Francisco, Toronto, Vancouver |
| Middle East | 11 | Abu Dhabi, Al Khobar, Amman, Doha, Dubai, Jeddah, Kuwait, Manama, Muscat, Riyadh, Tel Aviv |
| Europe | 4 | London, Madrid, Milan, Rome |
The SSS for OFWs guide covers coverage rules for members abroad.
What you can do without calling
The charter’s published online times are the reason most calls are avoidable.
| Service | Published time |
|---|---|
| Generation of a PRN through My.SSS for members’ contributions | 17 minutes |
| Online PRN contribution payment through the My.SSS member portal | 32 minutes |
| Online PRN for contribution payment through the SSS mobile app | 15 minutes |
| Online SS number application without document upload | 20 minutes |
| Online SS number application with document upload | 2 working days 10 minutes |
| Resetting a My.SSS account and password, employer | 15 minutes |
| MySSS Card application through the My.SSS portal | 12 minutes |
| Online submission of the Employment Report R1A | 8 minutes |
The check contribution guide and the SSS mobile app guide cover those routes.
What still needs a branch
| Service | Published route |
|---|---|
| Death benefit claim, over the counter | 20 working days |
| Funeral benefit claim, over the counter | 7 working days |
| Disability claim, personally or by representative | 15 working days |
| Release of a surrendered unclaimed UMID card, at a branch or the main office | Published as a service |
| Non-ATM UMID card request for authentication | Published as a service |
| Public Assistance and Complaints Desk services | Published under Branch Systems and Procedures |
Note that a funeral claim by a non-SSS member claimant must be filed over the counter, while an SSS member-claimant files online 24/7.
Which channel for which problem
| Your problem | Where to go |
|---|---|
| A missing or unposted contribution | My.SSS first, then hotline 1455 |
| A forgotten SS number | Hotline 1455; do not apply for a new number |
| A benefit claim | My.SSS, or a branch for the over-the-counter services above |
| A past due loan | The Conso Loan, applied for with an active My.SSS account |
| Anything from abroad | The OFW Contact Services Section, or one of the 32 foreign offices |
| Pre-departure transactions | The SSS-DMW branch in Mandaluyong |
| A complaint | The Public Assistance and Complaints Desk, or the whistleblowing portal |
Have these ready before you call
| Figure | |
|---|---|
| Contribution rate | 15% of the Monthly Salary Credit |
| MSC floor | ₱5,000 |
| MSC ceiling | ₱35,000 |
| Monthly contribution range | ₱760.00 to ₱5,280.00 |
| Contributions for a salary loan | 36 for one month’s salary, 72 for two |
| Contributions for the unemployment benefit | 36, with 12 in the last 18 months |
| Minimum pension floors | ₱1,000, ₱1,200, ₱2,400 by credited years of service |
| Funeral benefit band | ₱12,000, or ₱20,000 to ₱60,000 |
Other agencies’ hotlines
If the errand spans agencies, these are the numbers this site has verified.
| Agency | Channel | Where it is covered |
|---|---|---|
| PhilSys | 1388, info@philsys.gov.ph | National ID registration |
| PSA Serbilis | 8:00 AM to 5:00 PM, Globe 09166755074 | PSA helpline |
| PSA RA Unit, corrections | 8400-06-86, 0918-911-3641 | PSA correction of name |
| BIR | (02) 8538-3200, contact_us@bir.gov.ph | TIN registration |
| DFA passport appointments | +632 8234 3488 | Passport appointment booking |
| DFA authentication | (02) 8834 4000 loc 7765-67 | Apostille and red ribbon |
What this page does not cover
SSS does not publish, on the pages read for this guide, a branch directory with addresses and opening hours, the hotline’s operating hours, an average waiting time, a live chat channel, or the addresses of individual foreign offices. None of those are stated here.
Related
The check contribution guide and the SSS mobile app guide cover the online routes that replace a call. The SSS for OFWs guide covers the overseas network.
Frequently asked questions
- What is the SSS hotline?
- 1455. SSS publishes it alongside usssaptayo@sss.gov.ph for member concerns and inquiries.
- Where is the SSS main office?
- The SSS Main Building, East Avenue, Diliman, Quezon City.
- Is there a separate line for OFWs?
- Yes. The OFW Contact Services Section provides dedicated email and call services: ofw.relations@sss.gov.ph, landlines (+632) 8364-7796 and (+632) 8364-7798 and (+632) 8709-7198 locals 1655 and 1656, Globe +63 977 804-8668 and Smart +63 998 847-4092.
- Does SSS have an office at the DMW?
- Yes. The SSS-DMW branch is at the DMW Building, Ortigas Avenue corner EDSA, Mandaluyong City, in the Blas F. Ople Building, on +63 (02) 87261679. It handles OFW transactions before deployment.
- How many overseas offices are there?
- 32. Nine in Asia, six in the Americas, eleven in the Middle East and four in Europe.
- What can I sort out without calling?
- Most routine transactions. The Citizen's Charter publishes online times of 17 minutes for PRN generation, 32 minutes for an online PRN contribution payment, 20 minutes for an SS number application without uploads, 15 minutes for a password reset, 12 minutes for a MySSS Card application and 8 minutes for an R1A submission.
- Which services still need a branch?
- The charter publishes over-the-counter versions of the death benefit and funeral benefit claim applications, disability claims filed personally or through a representative, and the release of a surrendered unclaimed UMID card. It also publishes a Public Assistance and Complaints Desk service at branches.
- Where do I complain?
- The charter publishes Public Assistance/Complaints Desk Services under the Branch Systems and Procedures Department. SSS also runs a whistleblowing portal linked from its site.