PSA Hotline and Branches: Numbers That Work
Philippine Statistics Authority · civil registry
Quick answer
PSA Serbilis's hotline runs 8:00 AM to 5:00 PM Monday to Friday on Globe 09166755074 and 09167928197 and Smart 09289175394 and 09610074156. Seven Census Serbilis Centers serve Metro Manila, and PSA maintains 18 regional field offices.
Last verified
Where these figures come from
About these figures: the numbers below come from PSA's official published sources: Philippine Statistics Authority | Census Serbilis Center Directory, Metro Manila (https://psa.gov.ph/directory/census-serbilis-center-metro-manila, retrieved 2026-08-31); PSA Serbilis (https://www.psaserbilis.com.ph/, retrieved 2026-08-31); Philippine Statistics Authority | Administrative Petition for Correction under RA 9048, as Amended (https://psa.gov.ph/administrative-petition-for-correction, retrieved 2026-08-31). Agencies change fees and rates without notice, so confirm with PSA before you rely on them. Last verified: 2026-08-31.
PSA is not one office with one number. It runs Census Serbilis Centers, regional field offices, an online arm and a legal unit, and each answers a different kind of question.
The hotline
| Channel | Detail |
|---|---|
| Hours | 8:00 AM to 5:00 PM, Monday to Friday |
| Globe | 09166755074, 09167928197 |
| Smart | 09289175394, 09610074156 |
| info@psaserbilis.com.ph |
That is the PSA Serbilis line, for document orders and delivery.
Metro Manila outlets
| Outlet | Address | Contact |
|---|---|---|
| PSA Complex Central Outlet | CRS Building, PSA Complex, East Avenue, Quezon City | (02) 8461-0500 loc. 212 and 211 |
| Caloocan City | Kai Mall Caloocan, Camarin Road, Barangay 174, Caloocan 1400 | - |
| Makati City | 5F Ayala Malls Circuit, Hippodromo Street, Barangay Carmona | (02) 7007-2831 |
| Pasig City | Pasig City Hall, Caruncho Avenue, Barangay San Nicolas | (02) 7002-7321 |
| Muntinlupa City | 4F Ayala South Park, beside Timezone, National Road, Alabang | (02) 8851-6302, (02) 8851-6299 |
| Parañaque City | Ayala Mall Manila Bay, Diosdado Macapagal Boulevard corner Aseana Avenue, 1701 | mobile 0956-045-0353 |
| Valenzuela City | 3F Comelec Building, 6 CJ Santos Street, Barangay Malinta, 1400 | (02) 8372-0133 |
7 outlets serve Metro Manila. A walk-in needs an appointment booked at appointment.psa.gov.ph.
The wider network
| Tier | What PSA lists |
|---|---|
| Central offices | 5: the Office of the National Statistician; the Civil Registration and Central Support Office; the Sectoral Statistics Office; the Censuses and Technical Coordination Office; and the PhilSys Registry Office |
| Field offices | 18, one per region, each with its own website: NCR, CAR, Regions I, II, III, IV-A, MIMAROPA, V, VI, Negros Island Region, VII, VIII, IX, X, XI, XII, XIII and BARMM |
| CRS outlet directories | Metro Manila, Luzon, Visayas and Mindanao |
Which number for which problem
| Your question | Who to contact |
|---|---|
| Ordering, paying for or tracking a document | PSA Serbilis hotline, 8:00 AM to 5:00 PM |
| A wrong entry on a record | PSA RA Unit, Legal Service: 8400-06-86, 0918-911-3641 |
| A record PSA cannot find | The Local Civil Registry Office, via the free Electronic Endorsement Request Form |
| The National ID | PhilSys hotline 1388, info@philsys.gov.ph |
| Non-acceptance of the National ID | info@philsys.gov.ph, with the transaction date, establishment name, branch, address, nature of the transaction and the reason given |
The correction of name guide covers the RA Unit’s work, and the National ID guide the PhilSys side.
What each service costs before you call
| Service | Published fee |
|---|---|
| Birth, marriage or death certificate, viewable online copy | ₱130.00 |
| CENOMAR or CENODEATH, viewable online copy | ₱185.00 |
| Electronic Endorsement Request Form | Free of charge |
| Correction of Clerical Error under RA 9048 | ₱1,000.00 |
| Change of First Name under RA 9048, or a correction under RA 10172 | ₱3,000.00 |
| Migrant petition surcharge, clerical error | ₱500.00 |
| Migrant petition surcharge, change of first name | ₱1,000.00 |
| Replacement of a National ID with a peeled-off photo | Free |
Delivery, and who actually carries it
| Destination | Courier |
|---|---|
| Within the Philippines | LBC Express |
| International | DHL Express |
PSA Serbilis states deliveries are handled only by those authorised couriers, so a call about a parcel goes to the courier once it has shipped.
Before you call
Most calls are avoidable if you have the details PSA asks for on the request itself.
| Document | What PSA needs |
|---|---|
| Birth certificate | Child’s complete name, father’s name, mother’s complete maiden name, date and place of birth, whether registered late and the year |
| Marriage certificate | The couple’s details, date and place of marriage |
| Death certificate | Complete name of the deceased, date of death, place of death, place of marriage |
| CENOMAR | Complete name, father’s name, mother’s maiden name, date and place of birth |
| Any of them | Requester’s complete name and address, relationship, number of copies, purpose |
How long each thing takes
Knowing the published clock saves a call.
| Service | Published figure | Where |
|---|---|---|
| PSA viewable online copy validity | 60 days | PSA online request |
| DFA apostille, regular release | 5 working days at ₱100.00 | Apostille and red ribbon |
| DFA apostille, expedited release | 2 working days at ₱200.00 | Apostille and red ribbon |
| DFA e-Apostille release | 1 working day at ₱200.00 | Apostille and red ribbon |
| Unclaimed apostille disposed of | 3 months | Apostille and red ribbon |
| Passport release, regular, NCR | 10 working days at ₱950.00 | New passport |
| Passport release, regular, outside NCR | 12 working days at ₱950.00 | New passport |
| Passport release, expedite, NCR | 5 working days at ₱1,200.00 | Passport renewal |
| Unclaimed passport cancelled | 1 year | Passport renewal |
| NBI clearance readiness check | after 24 hours | NBI clearance renewal |
| NBI clearance delivery, NCR | 5 working days at ₱200.00 courier | NBI clearance renewal |
| NBI clearance delivery, outside NCR | 7 to 10 working days at ₱350.00 courier | NBI clearance renewal |
| BIR TIN Card issuance | 1 day, free, or ₱100.00 to replace | TIN ID |
| LTO licence renewal, walk-in | 2 hours 11 minutes at ₱585.00 | Driver’s licence renewal |
| LTO licence renewal, portal | 38 minutes at ₱585.00 | LTMS portal |
Where the PhilSys numbers stand
| Milestone | Figure | As of |
|---|---|---|
| Registered and verified | 90,737,910 | 31 December 2025 |
| Delivered physical cards | 54,918,895 | 15 September 2025 |
| Fine for non-acceptance without cause | ₱500,000.00 | Under RA 11055 |
| PhilSys FAQ last updated | - | 13 February 2026 |
What this page does not cover
PSA does not publish, on the pages read for this guide, opening hours for individual Census Serbilis Centers, a national toll-free number, an average call waiting time, a live chat channel, or the addresses of outlets outside Metro Manila in the detail given here. None of those are stated here.
Related
The PSA online request guide covers the three ordering routes. The PSA birth certificate guide and the CENOMAR guide cover the two most-requested documents.
Frequently asked questions
- What is the PSA hotline?
- PSA Serbilis publishes a hotline running 8:00 AM to 5:00 PM, Monday to Friday, on Globe 09166755074 and 09167928197 and Smart 09289175394 and 09610074156, with info@psaserbilis.com.ph for email.
- Which number do I call about a correction petition?
- PSA's RA Unit under Legal Service, on 8400-06-86 and 0918-911-3641. That is the unit handling administrative petitions under RA 9048 and RA 10172.
- Where is the main PSA office?
- The PSA Complex Central Outlet at the CRS Building, PSA Complex, East Avenue, Quezon City, on (02) 8461-0500 local 212 and 211.
- How many outlets are there in Metro Manila?
- PSA's directory lists 7 Census Serbilis Centers for Metro Manila: the PSA Complex central outlet in Quezon City, plus Caloocan, Makati, Pasig, Muntinlupa, Parañaque and Valenzuela.
- What about outside Metro Manila?
- PSA maintains 18 field offices, one for each region including the Cordillera Administrative Region, the Negros Island Region and BARMM, each with its own website. It also lists CRS outlet directories for Luzon, Visayas and Mindanao.
- Who do I contact about the National ID?
- PhilSys publishes hotline 1388 and info@philsys.gov.ph. Non-acceptance of the National ID should be reported to that email with the date of the transaction, the establishment's name, branch and address, the nature of the transaction and the reason for refusal.
- Do I need an appointment to walk in?
- Yes, for a Census Serbilis Center. PSA states that a walk-in request requires an appointment booked at appointment.psa.gov.ph.
- Can I pay for a document over the phone?
- No. PSA Serbilis states that the viewable online copy requires personal appearance at a PSA CRS outlet and that requests not paid at a CRS outlet will not be processed.