Pag-IBIG Hotline 8-724-4244 and Branch Finder
Home Development Mutual Fund · online services
Quick answer
The Pag-IBIG hotline is 8-724-4244, spelled 8-Pag-IBIG, with contactus@pagibigfund.gov.ph for email. Branches are found through the locator at pagibigfund.gov.ph/branches.html, searchable within 5, 10, 25, 50 or 100 kilometres. Virtual Pag-IBIG runs 24/7.
Last verified
Where these figures come from
About these figures: the numbers below come from Pag-IBIG's official published sources: Pag-IBIG Fund | Branches (https://www.pagibigfund.gov.ph/branches.html, retrieved 2026-08-31); Virtual Pag-IBIG (https://www.pagibigfundservices.com/virtualpagibig/, retrieved 2026-08-31); Pag-IBIG Fund | MP2 Savings (https://www.pagibigfund.gov.ph/member_savings_mp2.html, retrieved 2026-08-31). Agencies change fees and rates without notice, so confirm with Pag-IBIG before you rely on them. Last verified: 2026-08-31.
Pag-IBIG runs one national number and a locator that does the rest. This page lists what Pag-IBIG publishes, and which channel fits which problem.
The main channels
| Channel | Detail |
|---|---|
| Hotline | 8-724-4244, spelled 8-Pag-IBIG |
| contactus@pagibigfund.gov.ph | |
| Branch locator | pagibigfund.gov.ph/branches.html |
| Virtual Pag-IBIG | pagibigfundservices.com/virtualpagibig |
| Whistleblowing | The GCG Whistleblowing Portal, linked from the site header |
Finding a branch
The locator searches from your position at a radius you pick.
| Search radius option |
|---|
| 5 km |
| 10 km |
| 25 km |
| 50 km |
| 100 km |
| Unlimited |
Each result carries an address, a telephone number where one exists, a per-branch email address, a website link, a Facebook link and a map pin.
The four kinds of office
| Type | Published example |
|---|---|
| Branch | Pag-IBIG Calapan Branch, Ground Floor, Gaisano Capital Calapan, Barangay Tawiran National Highway, Calapan City, (02) 8-422-3000, calapan@pagibigfund.gov.ph |
| One-Stop Service Center | Pag-IBIG Calapan OSSCO, Capitol Complex, Barangay Camimil, Calapan City, (02) 8-422-3000, calapan.ossco@pagibigfund.gov.ph |
| Member Services Office | Pag-IBIG Odiongan Member Services Office, 2nd Floor Faisan’s Commercial Building, Burgos Street, Barangay Liwayway, Odiongan, 5505 Romblon |
| Service Desk | Pag-IBIG Boac Service Desk, Provincial Library Office, Provincial Government of Marinduque, Boac, Marinduque |
Note that a Service Desk may have neither a phone number nor an email listed, so the hotline is the fallback there.
What Virtual Pag-IBIG replaces
| Service group | What it covers |
|---|---|
| Be a Member | Registration |
| Pay Online | Contributions, MP2 savings and loan payments |
| Apply for and Manage Loans | Applications and loan status |
| View Records | Contribution and loan records |
| Claim Pag-IBIG Savings | Including MP2 and Regular Savings claims |
| Availability | 24/7 |
The loan status guide covers the third group, and the pay contributions guide the second.
Have these ready before you call
| Figure | |
|---|---|
| Monthly Regular Savings, employed | ₱400, being ₱200 member and ₱200 employer, since February 2024 |
| Monthly Regular Savings, self-employed | ₱400 |
| Monthly Regular Savings, OFW | ₱200, matched at ₱200 by a Philippine employer |
| Under ₱10,000 monthly earnings | 2% of actual earnings that month |
| Maximum Fund Salary | ₱10,000 |
| MP2 minimum remittance | ₱500 |
| MP2 term | 5 years |
| MP2 return, 2025 | 7.12% |
| Loyalty Card Plus fee | ₱125 |
| Multi-Purpose Loan rate | 1.4583% a month |
| Calamity Loan rate | 5.95% a year |
Which channel for which problem
| Your problem | Where to go |
|---|---|
| A missing contribution | Virtual Pag-IBIG records first, then the hotline |
| Your MID number | The MID number guide covers how it is issued |
| Opening an MP2 account | Virtual Pag-IBIG |
| An MP2 or Regular Savings claim | Virtual Pag-IBIG, or the nearest branch with the APB form |
| A loan application or its status | Virtual Pag-IBIG |
| A housing loan question | The housing loan guide |
| Registering as a member | The membership registration guide |
Other agencies’ numbers
| Agency | Channel | Where it is covered |
|---|---|---|
| SSS | Hotline 1455, usssaptayo@sss.gov.ph | SSS branches and hotline |
| PhilSys | 1388, info@philsys.gov.ph | National ID registration |
| PSA Serbilis | 8:00 AM to 5:00 PM, Globe 09166755074 | PSA helpline |
| BIR | (02) 8538-3200 | TIN registration |
| DFA passport appointments | +632 8234 3488 | Passport appointment booking |
| DFA authentication | (02) 8834 4000 loc 7765-67 | Apostille and red ribbon |
Published times at other agencies, for comparison
Pag-IBIG does not publish per-service processing times the way some agencies do. These are what the others publish, so you know when a call is worth making.
| Agency | Service | Published time |
|---|---|---|
| SSS | PRN generation through My.SSS | 17 minutes |
| SSS | PRN through the mobile app | 15 minutes |
| SSS | Funeral benefit claim | 7 working days |
| SSS | Disability benefit claim | 15 working days |
| BIR | TIN for a local employee, walk-in | 6 hours |
| BIR | TIN Card | 1 day |
| LTO | Licence renewal through the portal | 38 minutes |
| LTO | Licence renewal, walk-in | 2 hours 11 minutes |
| DFA | Passport release, regular, NCR | 10 working days |
| DFA | Apostille, regular | 5 working days |
| NBI | Clearance delivery, NCR | 5 working days |
What this page does not cover
Pag-IBIG does not publish, on the pages read for this guide, the hotline’s operating hours, branch opening hours, the total number of branches, an international contact number for OFWs, or an average response time on email. None of those are stated here.
Related
The pay contributions guide and the loan status guide cover the two things most callers want. The Pag-IBIG for OFWs guide covers members abroad.
Frequently asked questions
- What is the Pag-IBIG hotline?
- 8-724-4244, which Pag-IBIG spells as 8-Pag-IBIG. The general email is contactus@pagibigfund.gov.ph.
- How do I find the nearest branch?
- Through the branch locator at pagibigfund.gov.ph/branches.html. It searches from your location within 5, 10, 25, 50 or 100 kilometres, or unlimited, and lists each site's address, telephone number and email.
- Do branches have their own email addresses?
- Yes. The locator publishes per-branch addresses, for example calapan@pagibigfund.gov.ph for the Pag-IBIG Calapan Branch and calapan.ossco@pagibigfund.gov.ph for the Calapan One-Stop Service Center.
- What kinds of offices are there?
- The locator lists Branches, Member Services Offices, Service Desks and One-Stop Service Centers. An example of each: the Pag-IBIG Calapan Branch at Ground Floor, Gaisano Capital Calapan; the Pag-IBIG Odiongan Member Services Office in Romblon; and the Pag-IBIG Boac Service Desk at the Provincial Library Office in Marinduque.
- What can I do without visiting?
- Virtual Pag-IBIG carries five service groups: become a member, pay online, apply for and manage loans, view records, and claim Pag-IBIG savings. Pag-IBIG describes it as Lingkod Pag-IBIG 24/7.
- Where do I report wrongdoing?
- Pag-IBIG links a GCG Whistleblowing Portal from its site header, alongside the hotline and the general email address.
- What should I have ready before calling?
- Your Pag-IBIG MID number, and for savings questions your MP2 Account Number. Pag-IBIG asks for the MP2 Account Number specifically when paying online through Virtual Pag-IBIG.
- Which questions still need a branch?
- Pag-IBIG publishes branch filing as an alternative for MP2 and Regular Savings claims, where you submit the accomplished Application for Provident Benefits Claim Form with the supporting documents to the nearest branch.
Sources
- Pag-IBIG Fund | Branches, retrieved
- Virtual Pag-IBIG, retrieved
- Pag-IBIG Fund | MP2 Savings, retrieved